Service requests are handled through a formal ticketing process.
Service Ticket Required When:
- Warranty claim
- Product complaint
- Technical issue
- Non-working unit
- Software support
Ticket Will Require:
- Invoice copy
- Order ID
- Serial number
- Product images/videos showing issue
Service Response Timelines
- Initial response: 24–72 hours
- Resolution varies by brand & service center
Important
Service duration is controlled by the manufacturer, not HEAD LABZ.